Shipping policy
At Freyza, we are dedicated to delivering your order efficiently. We offer free shipping on all orders.
Shipping Scope & Costs
Delivery Areas:
- United Kingdom: Free shipping ($0.00) on all orders
- United States: Free shipping ($0.00) on all orders
- International shipping: Free shipping ($0.00) on all orders
Order Processing & Delivery Times
Please review our standard delivery timelines below.
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Order Cutoff Time: 4:00 PM (GMT). Orders placed after this time will begin processing the following day.
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Handling Time: 1–3 days (Monday – Friday).
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Transit Time: 3–7 days (Monday – Friday).
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Estimated Total Delivery: 4–10 days from the date of purchase.
Note: All delivery times are estimates only and are not guaranteed.
Delivery times may vary due to carrier delays, customs processing, high demand,
or events beyond our control. We are not responsible for shipping delays.
Carriers
To ensure your package arrives safely, we utilize trusted courier services:
United Kingdom:
- Royal Mail
- Evri
United States:
- Royal Mail International (delivered via USPS)
- Parcelforce Global Priority (for expedited orders)
We reserve the right to select the carrier based on destination, package size,
and availability. The carrier used will be confirmed in your shipping notification.
Customs & Duties (International Orders)
For orders shipped internationally (including to the United States):
- Customs duties, import taxes, and fees may apply and are the responsibility
of the recipient
- These charges are determined by your local customs authority and are not
included in your order total
- Customs clearance may add additional time to your delivery
- We are not responsible for any customs delays or additional charges imposed
by customs authorities
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor the status of your shipment via our Order Tracking Page.
Address Accuracy
Please ensure your shipping address is correct, including postal codes (UK)
or ZIP codes (US). We are not responsible for orders delivered to incorrect
addresses provided by the customer. To change your shipping address, contact
us immediately at info@freyza.com.
Undeliverable Packages: Packages returned as undeliverable due to incorrect
addresses or failed delivery attempts may incur reshipment charges.
Delivery Issues
If your package is lost, delayed, or arrives damaged:
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Please inspect your order upon arrival.
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Contact our support team immediately at info@freyza.com.
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We will investigate the issue with the carrier and resolve it promptly.
Contact Us
Store Name:
Freyza
Email:
info@freyza.com
Customer Support Hours:
9 Am to 5 Pm Between Monday to Friday
Response Time:
We aim to respond to all inquiries within 1–2 business days.
