FAQ
Where do you ship?
We currently ship within the United Kingdom only. At this time, international shipping is not available.
What is the order cut-off time?
The daily order cut-off time is 4:00 PM (GMT). Orders placed after this time will be processed on the next business day.
How long does delivery take?
Orders are processed within 1–3 days (Monday – Friday)., and delivery takes 3–7 business days (Monday – Friday). The total estimated delivery time is 4–10 business days, excluding weekends and public holidays.
Do you charge for shipping?
No. We offer free shipping on all orders within the United Kingdom. There are no hidden shipping fees.
How long does it take to receive a refund?
Once your return is received and inspected, approved refunds are processed within 7 days to the original payment method.
What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery, provided the product is new and unused and returned in its original condition.
Do you offer exchanges?
Yes. We accept exchanges within 30 days of delivery, subject to product availability. Customers must contact us first to receive return and exchange instructions.
Where do you ship?
We currently ship within the United Kingdom only. At this time, international shipping is not available.
What is the order cut-off time?
The daily order cut-off time is 4:00 PM (GMT). Orders placed after this time will be processed on the next business day.
How long does delivery take?
Orders are processed within 1–3 days (Monday – Friday)., and delivery takes 3–7 business days (Monday – Friday). The total estimated delivery time is 4–10 business days, excluding weekends and public holidays.
Do you charge for shipping?
No. We offer free shipping on all orders within the United Kingdom. There are no hidden shipping fees.
How long does it take to receive a refund?
Once your return is received and inspected, approved refunds are processed within 7 days to the original payment method.
What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery, provided the product is new and unused and returned in its original condition.
Do you offer exchanges?
Yes. We accept exchanges within 30 days of delivery, subject to product availability. Customers must contact us first to receive return and exchange instructions.
About Us
At Freyza, we pay attention to the fundamentals in where your home is visually as warm as it is beautiful.
At our company, our vision is to produce high quality products that incorporate function with premium designs. Starting from the soft light that our wall sconces and LEDs produce to the luxurious feel of our carpets, everything that we offer in terms of our product has more than one function. It is our vision to fill the gap between light and comfort.
First of all, our main concern is the development of our own collection. Furthermore, aside from the products, Freyza ensures a great shopping experience for our valued customers. Upgrading your home through our products will never be a hassle with our shopping experience.
Contact Us
Store Name:
Freyza
Address:
28 Bray Dr, London E16 1LD, United Kingdom
Email:
info@freyza.com
Phone Number:
+44 7457 424796
Customer Support Hours:
9 Am to 5 Pm Between Monday to Friday
Time zone:
(GMT) Greenwich Mean Time (London)
Response Time:
We aim to respond to all inquiries within 1–2 days.
